We hope the following sections will answer any questions you have but if not, please do get in touch with us.
1. Who We are
Martin Phelps Music Limited is a company registered in England and Wales with the company registration number 03073700. Our registered office address is Hales Court, Stourbridge Road, Halesowen, West Midlands B63 3TT
Our correspondence address is: Martin Phelps Music Ltd, 9 South End, Croydon Surrey CR0 1BE
2. Explaining Our Legal Basis For Collecting Data
When you make a purchase from us you are entering into a contract with us. In order to perform this contract we need to process and store your data. This may involve contacting you via email, telephone or post to confirm, query or cancel your order.
Legitimate business interests
In certain situations we collect and process your personal information for purposes that are in our legitimate organisational interests. We will always offer you the chance to opt out of any contact from us that is not covered under contractual purposes. We describe below the situations where we may use this basis for processing.
With your explicit consent
For any situations where the two bases above are not applicable, we will instead ask for your explicit consent before using your personal information in that specific situation.
3. When Do We Collect Personal Data?
Purchasing Online, In-store and via Telephone
If you purchase from us, we will collect your name, billing/delivery address, order information, email address and telephone numbers allowing us to process your order.
We aim to communicate with you about our products and services in ways that you find relevant, timely and respectful. To do this we use data that we have stored about you, such as what products and services you have bought in the past, as well as any preferences you may have told us about.
We use our legitimate organisational interest as the legal basis for communications by post and email. In the case of postal mailings, you may object to receiving these at any time using the contact details at the end of this policy. In the case of email, we will give you an opportunity to opt out of receiving them during your first purchase with us. If you do not opt out, we will provide you with an option to unsubscribe in every email that we subsequently send you, or you can alternatively use the contact details at the end of this policy.
Contacting us with Queries or Concerns
If you contact us with queries or concerns, we will collect your name, billing/delivery address, order information, email address and telephone numbers allowing us to address your query.
Surveys, Forms & Reviews
When completing surveys, forms or leaving reviews, we may collect your name, billing/delivery address, order information, email address and telephone numbers allowing us to address your query.
Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.
If you use your credit or debit card to purchase from us or to make a payment, we ensure that this is carried out securely and in accordance with the Payment Card Industry Data Security Standard (PCI-DSS) by using the compliant payment providers listed below.
Martin Phelps Music Ltd never store full card numbers, security codes or expiry dates.
For specific privacy information on the payment gateways we use please use the list below.
A cookie is a small file, typically of letters and numbers, downloaded on to a device when the user accesses certain websites. Cookies are then sent back to originating website on each subsequent visit. Cookies are useful because they allow a website to recognise a user’s device.
We use these essential, functional and analytics/performance-related cookies across our website to provide you with the optimal online shopping experience as well as to ensure site performance is maintained.
Links with information on how you can control cookies for all the major browsers can be found below. Please be aware if you turn off cookies in your browser then these settings apply to every website you visit, not just Martin Phelps Music Ltd;
4. How Long Will We Keep Your Personal Data
Whenever we collect or process your personal data, we'll only keep it for as long as it is necessary for the purpose for which it was collected.
At the end of that retention period, your data will be deleted.
Who Is The Data Shared With?
We sometimes need to share your personal data with third parties to process orders, gain feedback and reviews. We use the policy applicable to the individual organisations to keep your data safe and protect your privacy.
6. Access To Your Personal Information
The General Data Protection Regulation (GDPR) provides you with the following rights:
You have the right to request a copy of the personal information Martin Phelps Music Ltd hold about you, to have any inaccuracies corrected and to withdraw consent at any time. (Where relevant)
Please address requests to the data controller, Martin Phelps Music, using the address below:-
9, South End
Surrey CR0 1BE
Alternatively, please email us for a Subject Access Request at email@example.com
Please provide your Name, Address, Email Address, finally stating the Nature of Your Request. Thank you.
Your request will be actioned within 1 month of form submission. This is in compliance with the General Protection Regulations (GDPR).
7. Users Aged 16 And Under
If you are aged 16 or under, please ask your parent/guardian's permission beforehand whenever you provide personal information to any of our websites. Users without this consent are not allowed to provide us with personal information.
8. Contacting The Regulator
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113.
Alternatively go online to www.ico.org.uk/concerns
Tier 4 restrictions require that all non essential retail stores such as ours have sadly needed to close again until further notice.
However, we are still very much open and are available for guitar repairs, the repair workshop remains actively open for business, and for virtual viewings via WhatsApp and Facetime of musical instruments including our well-loved pianos! FREE Local delivery and buy online.
Call us on 020 8680 9747 between 10am and 5pm Monday to Saturday.
Thank you for your support!